Payment
All prices are listed and payments are processed in US dollars.
Via PayPal (Visa or Mastercard / American Express / PayPal Funds)
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Shipping
International Shipping Available for All Orders from Malaysia.
Where do you deliver?
We deliver to anywhere in
United State, United Kingdom, Canada, Czech Republic, Egypt, Fiji, Finland, France, Germany, Greece, Jordan, Malta, Morocco, Netherlands, Poland, Romania, Russia, Serbia, Spain. ( 8-16 working days )
Belgium, Denmark, Iceland, Ireland, Italy, Kenya, Mexico, Monaco, Norway, Portugal, Seychelles, Sweden, Switzerland. ( 8-16 working days )
Belize, Brazil, Chile, Costa Rica, Dominica, Georgia, Honduras, Liechtenstein, Montenegro, Moldova, Peru, Paraguay, San Marino, Senegal, Slovakia, Slovenia, Puerto Rico, Venezuela. ( 8-16 working days )
New Zealand, Dubai, Turkey. ( 7-14 working days )
Japan, South Korea, Australia. ( 6-14 working days )
Malaysia, Singapore. ( 5-8 working days )
Thailand, Indonesia, Brunei. ( 6-12 working days )
Hong Kong, Macao, Taiwan. ( 6-12 working days )
Orders placed from Puerto Rico, Guam and Hawaii will take 7-10 days more than other US states.
Delivery to military regions are currently limited. We are very sorry for the inconvenience.
The item prices on the website do not include shipping charges. Shipping charges are based on package’s volumetric & shipping distance. ( Shipping rate is cheaper with heavier order’s package weight/volumetric ) If you require your package by a specific date, please make a note in the comment box and we will do our best to accommodate you.
All packages are shipped out within 1 – 3 working days. ( Every package has a tracking number, can be traced and signature on delivery.)
Please understand that the package shipment is totally out of our control once its shipped. Thus, customers are advise to include your contact number or any other important details ( message ) when you place order.
ORDER TRACKING
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 1-2 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.
If it is over your estimated arrival date, please contact us, and we can take care of this for you.
INCORRECT ADDRESS
Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.
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Contact Us
If you have any questions regarding your purchase, please feel free to email us at enquiry[at]thesoupdiary.com .
or whatsapp us at +6013-6612559
Operation Hours : Off on Sundays & Malaysia’s Public Holidays.
- Monday
- 9:00 am – 6:00 pm
- Tuesday
- 9:00 am – 6:00 pm
- Wednesday
- 9:00 am – 6:00 pm
- Thursday
- 9:00 am – 6:00 pm
- Friday
- 9:00 am – 6:00 pm
- Saturday
- 9:00 am – 2:00 pm
- Sunday
- Closed
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Returns & Refund
- Returns must be made within 7 days from the date of delivery
- Returns must be returned in it’s original package attached with your receipt
Kindly inform our Customer Service with the subject “Refund Item” if you wish to return an item, we are more than glad to assist you regarding your return.
Please provide the returned item parcel consignment number for all returns.
What Will I Get Back After Returning An Item(s)?
You will be eligible to have a full refund or a prorated refund debited to your PayPal account.
Postage Charges When Returning An Item(s)
Customers will have to bear the postage charges when returning an item(s) to us.
How To Return An Item(s)?
Kindly email our customer service team at enquiry[at]thesoupdiary.com with the email title “Refund Item”. We will assist you to return your purchase as soon as possible.
Please allow up to 5 working days to expedite your request.
Request attached with condition of item (photo and details of purchase) in email, will speed up our overall process to get your refund and it will be reference/record purposes.
How Long It Takes For My Refund/Replacement Item(s)?
Kindly allow a minimum of 5 working days from the date we receive your returned item(s).
Refund will be based on customer’s actual paid amount. Final payment to refund, voucher/promotional codes cannot convert into cash term.
Need More Information Any Matter Regarding “Return & Refund Policy”?
Should you need more information regarding our “Return & Refund Policy”, you can contact our friendly customer service at customerservice[at]thesoupdiary.com
We will be of your assistance during working hours.